Service Route: Hong Kong to Singapore;
Service Mode: One-stop door-to-door moving service;
Case Overview: Mr. Chen entrusted Seapoe Relo with shipping all household furniture from his Hong Kong home to Singapore by sea.
I. Client Background:
Mr. Chen, who works in the finance industry, needed to relocate his entire family to Singapore due to a job transfer, facing the challenge of cross-border transport for a full house of furniture, a piano, and over ten boxes of personal belongings. After comparing several moving companies, he ultimately chose Seapoe Relo's door-to-door sea freight service.
II. Service Highlights:
1. Professional Customized Sea Freight Plan
After an on-site volume assessment, the Seapoe team customized a wooden crate reinforcement plan for fragile items such as the piano, and used a 20-foot container for full-container-load (FCL) shipping to avoid the risks of LCL sea freight.


2. Full-Process Managed Service
• Hong Kong door-to-door packing: A professional team completed the professional packing in 1 day
• Customs declaration and sea freight: Full handling of customs clearance procedures at both ends, with a sea freight transit time of 18 days
• Singapore delivery: Upon arrival in Singapore, local colleagues delivered the items directly to the home, assisted with unpacking and restoration, performed simple furniture assembly, and finally cleaned up all debris.



3. Transparent Progress Management
Through the logistics tracking system independently developed by Seapoe, Mr. Chen could view the location of his items in real time, and a dedicated 1-on-1 business specialist would synchronize updates on key milestones in the group chat, making it convenient for the client to stay informed about the transport progress.
In the end, Mr. Chen successfully received his furniture and items in Singapore.
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